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Lashes & Brows services

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CANCELLATION AND RESCHEDULING POLICY

Scheduled treatments are reserved especially for you. We understand that situations arise in which you must cancel your appointment.

 

However, we require 24 hrs advance notice in order to cancel and 4 hrs advance notice to reschedule any service with no charge (This includes an appointment that made less than 24 hrs prior). If your appointment is not canceled within this notification period, your appointment is considered confirmed. Any changes made after the 4-hours and cancellations made after the 24-hours window are subject to forfeit the 30% booking fee for each service. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift cards.

 

If you are unhappy with the results of your appointment, we encourage you to communicate this with us, as we endeavor to give you the best service possible. No change of mind refunds is offered. Your payment covers products used and the time and experience of your lash artist.

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LATE POLICY

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of time already given, you will be responsible for the full session. Please note that we have a 15 minutes late policy. Arriving 15 minutes after your appointment will be considered a no-show and you will be charged 50% accordingly to the services made. As a courtesy and consideration to your lash artist and other clients, please plan accordingly and be on time.

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REFILL POLICY

  •  We strongly recommend booking your next appointment your before you leave the salon. This guarantees your preferred booking time.

  •  We recommend visits every 2 weeks for refills.

  •  If you have lash left less than 20% will require a new set.

  •  If you book a refill more than currently set will require an extra charge between a set.

  •  Bookings made outside of 4 weeks will require a new set.

  • Online refill bookings are reserved for existing clients only. Please advise us when booking your appointment.

  • If you wish to change your lash style, length, thickness, or curl, you will need to book a removal followed by a new set application.

  •  We do not work on or refill other technicians work, and reserve the right to refuse refill in favour of removal for a new set.

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DEPOSIT POLICY

  •  Please note a deposit of 30% is required for all appointments to secure your booking time.

  •  Please note the deposit is NON REFUNDABLE if you do not show up to an appointment or cancel within 24 hours and reschedule within 4 hours.

  • Please note if you no-show, you will be charged 50% accordingly to the services made.

 

Cosmetic Tattoos services

 

DEPOSIT POLICY 

  • A NON REFUNDABLE $100 deposit is required to place a booking. The deposit will be credited towards your scheduled service.

  • In the event you would like to reschedule your appointment, it must be made 48 hours prior to your appointment date. 

  • Any client arriving more than 15 mins late may result in having to have the appointment rescheduled and the deposit forfeited. 

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Our policy
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