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CANCELLATION & RESCHEDULING POLICY

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We understand that unexpected things can happen. If you need to cancel or reschedule your appointment, please let us know at least 48 hours in advance via phone, email, or Instagram. If we are unable to respond immediately, we kindly ask that you try another method to ensure your message reaches us.

Please keep in mind:

• Cancellations made with less than 48 hours’ notice will be treated as a late cancellation.

• Not attending your appointment without notice will be considered a no-show.

• The 30% deposit required to secure your booking is non-refundable, regardless of the reason.

Thank you for your understanding and cooperation, it helps us provide the best service and availability for all our clients.

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LATE POLICY

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We kindly ask that you arrive on time for your appointment to ensure you receive the full service you’ve booked.

• If you arrive late, your session may be shortened to accommodate the next client, but the full service fee will still apply.

• We allow a 15-minute grace period. Arrivals later than 15 minutes will be considered a no-show, and you will be required to pay 50% of the service fee upfront when rebooking.

As a courtesy to your lash/brow artist and other clients, please plan ahead and arrive on time.

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REFILL POLICY

•  We strongly recommend booking your next appointment your before you leave the salon. This guarantees your preferred booking time.

•  We recommend visits every 2 weeks for refills.

•  If you have lash left less than 20% will require a new set.

•  If you book a refill more than currently set will require an extra charge between a set.

•  Bookings made outside of 4 weeks will require a new set.

• Online refill bookings are reserved for existing clients only. Please advise us when booking your appointment.

• If you wish to change your lash style, length, thickness, or curl, you will need to book a removal followed by a new set application.

•  We do not work on or refill other technicians work, and reserve the right to refuse refill in favour of removal for a new set.

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DEPOSIT POLICY

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• A 30% deposit is required to secure your booking. Please note that deposits are non-refundable.

• If you need to reschedule, your deposit will be transferred to your new appointment.

• If you cannot reschedule, we kindly ask that you contact us at least 48 hours in advance.

• You can reach us via phone, email, or Instagram. If we are unable to respond right away, please try another method to ensure we receive your message.

• Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to reschedule, and the deposit may be forfeited.

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